At Rivotril 2 mg, we sell high-quality medications to our genuine customers. We never compromise the quality of medicines and the health of our customers. We understand our customers that there might be occasions when a refund is necessary. Here’s our refund policy for your reference, detailing the process of requesting a refund and the expected timeframe for processing your refund.
Refund Eligibility
There are certain criteria upon fulfilling which you are eligible to apply for a return. Have a look at the following circumstances where we offer refunds:
- Order Cancellation: You may request a refund if you have cancelled the order before shipping has been completed. Contact our representative through live chat support to initiate a cancellation and request your payment back.
- Damaged Products: In case you have received a defective or damaged product, you must contact us within 10 working days of receiving the order. Please note that you will be responsible for the shipping charges when returning the product to us. We will verify the issue and then initiate the refund process.
- Incorrect Product: If you receive an incorrect product, we will arrange for a return, and a complete refund will be initiated promptly.
Procedure to Initiate Refund Request
To initiate a refund request, follow these steps:
- Contact our executive and provide them with all the necessary details. You will be asked to provide the order number, a description of the issue, and any relevant photographs and documents.
- Return the product to the address provided by our customer support team. Ensure secure packaging and use a trackable and insured shipping method for the return.
- Upon receiving the returned product, we will verify the issue. If your product meets the criteria, the refund process will be initiated. You will be required to provide your bank name, account number, and other details necessary to process your refund. Please allow 10-15 working days for the refund to be processed.
Changes to the Refund Policy
We reserve the right to make changes in the refund policy. If any modifications or updates are made by our team, you will find them here. For further details and information, please do not hesitate to contact our team.